COACHED BY GLJ LIMITED
Terms and Conditions of Services
1) Who are are
We are Coached By GLJ Limited, a limited company registered in England and Wales, company number 13202458 and registered address at 20-22 Wenlock Road, London, England, N1 7GU.
You can contact us at [email protected].
2) Our Services
We provide online coaching services on training, fitness, nutrition and lifestyle (“Services”).
Our Services comprise:
- Weekly Check In’s: check-ins completed through a link to a video feedback or voice note of around 4 to 7 minutes which will be recorded via Loom or Whatsapp where we will go over progress photos, measurements, and other variables and necessary adjustment to your plans.
- Availability for daily Communication: daily support available via WhatsApp with the same day response (unless we are prevented from doing so due to travel arrangements, health issues with our coaches, unexpected circumstances or events beyond our control).
- Training Plan: a bespoke training plan tailored to you and your goals whether that be in your own home or at your gym. Video demonstration of the exercises included in the Training Plan is available upon request. The Training Plan will be usually updated every 12 to 16 weeks, depending on the assessments made as part of the Weekly Check In’s.
- Food Support Plan: personalised plan with calorie and macronutrient split to meet your goals. The Food Support Plan will be updated based on the assessments made as part of the Weekly Check In’s.
- Food Support: support for planning your food every day, suggestions for social events, guidance for restaurant outings, and ideas for meal prepping. Food Support is delivered via ebooks and other digital content.
- Lifestyle Adjustments: support to adjust to changes made to the plan when needed (for example: injury, holiday and meals out)
- Facebook Support Group: access to a private Facebook group with our other clients where we share food ideas, motivation, and daily chit chats.
- Access to True Coach App: access to an online platform where we will post details of your Training Plan. True Coach App is provided by Xplor Technologies, LLC, a company registered in Delaware with file number 5160371, or one of its subsidiaries in accordance with their own terms and conditions available at the following website:
https://www.xplortechnologies.com/us/terms-use,
https://www.xplortechnologies.com/us/truecoach-terms-service
https://www.xplortechnologies.com/us/privacy-notice
https://www.xplortechnologies.com/us/cookie-notice
All programmes and plans included in our Services are created specifically for each individual and that individual alone. We do not provide generic plans.
You can find more information about our Services at https://coachedbyglj.com/ (“Site”).
3) Our Packages
Our Services are provided in quarterly and monthly packages.
To ensure that we have enough time to build quality foundations and deliver the Services in a way that efficiently help you to achieve your intended results, when you first engage us to provide the Services to you, you will be required to sign up to the quarterly package.
After the first quarterly package, you may continue with the monthly package or the quarterly package.
4) Our contract with you and when these terms and conditions apply
When you fill in our pre-consultation form, we will contact send you an email with a link which you can use to sign up to the Services.
When you sign up, a contract will be formed between we and you for the supply of the Services in accordance with these terms and conditions.
If you want to engage us to provide the Services to you, you shall also agree to the terms and conditions of True Coach App and our payment services provider Stripe, which are incorporated to these terms and conditions by reference. We cannot supply the Services to you unless you agreed to those third parties terms and conditions. When you sign up, you will be automatically allocated to your first quarterly package.
These terms and conditions shall apply to all Services we supply to you. Therefore, you should read them carefully before you sign up to the Services.
5) In-depth assessment and delivery of the plans
After you sign up to the Services, we will contact you to arrange an in-depth assessment of your goals and current lifestyle, diet and exercise routine.
After this in-depth assessment, we will send you the plans and programmes included in the Services and instructions about how to follow them and access the Weekly Check-Ins, the Whatsapp Support, the Facebook Support Group and the True Coach App.
6) Information provided by you
You must ensure that any information you provide when us during the in-depth assessment and the any other interaction we may have in connection with the Services is true, accurate, complete and up to date.
You must inform us if there is any change in any information you provided us.
You acknowledge that we will rely on the information you provide us to supply the Services to you. Therefore, we will not be liable for any problem or miscommunication that may relate to misleading, inaccurate, incomplete or out-of-date information provided by you.
In particular, we will not be liable for any inaccurate, incomplete or incorrect information about your health and any medical or psychological conditions you have or may have.
7) Price and Payment
The Services are charged at £160 (including VAT) for every four weeks.
When you sign up to the Services you will be required to set up a direct debit facility via our payment services provider Stripe.
The first payment will be made when you sign up. The second payment will be made between 3 to 4 weeks after the date when you start your Training Plan and the following payments will be made every 4 weeks thereafter.
8) Term and Cancellation
You may cancel the Services by the expiry of the first quarterly package and at any time after that by giving us written notice at least 14 days before the next date when the next 4 week block starts .
You cannot cancel the Services before the expiry of your first quarterly package.
Our contract with you for the supply of the Services will remain in full force and effect until you notify us of your decision to cancel it in accordance with this item 8.
Upon cancellation of the Services, you will no longer have access to any part of the Services.
9) Limitation of liability
Our Services are not intended to be a substitute for nutritional, medical, psychological or mental health advice, diagnosis, or treatment. Reliance on our Services is solely at your own risk.
Although our Services are designed to improve your wellbeing and fitness, we do not warrant nor guarantee any results.
In particular, we do not warrant nor guarantee:
- loss of weight or body fat;
- muscle building;
- achievement of any specific goals or targets;
- your wellbeing;
- the wellbeing of your clients, friends or family; or
- the achievement of any expectation you may have in relation to our Services and their outcomes.
To the extent permitted by law, our liability to you (in contract, in tort or otherwise) will be limited to the price you paid for our Services and we will not be liable for:
- any indirect, punitive, special or consequential damages or losses;
- any damage or loss related to any item we do not warrant nor guarantee in accordance with this item 9;
- loss of profits or anticipated savings;
- business interruption;
- loss of income; or
- loss of opportunities.
Any exercise programme, even in healthy individuals, carries risk. You have a responsibility to exercise your own personal judgment, as well as any other considerations before acting on any suggestion given as part of the Services.
Any information you receive from us as part of the Services relate only to you and the information you provided to us. It will not be suitable in any other context, and we will not be liable for any use of this information either by third parties or by you in a different context.
10) Other changes and amendments
We may make changes to these terms and conditions. If we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Services paid for but which have not been delivered.
11) Confidentiality
Unless otherwise set out in this item 10 or authorised by you, at all times we will keep confidential any information you provide us as well as details about what is discussed and worked as part of the Services.
Your personal data per se is not necessarily confidential information and will be processed in accordance our the aplicable data protection legislation and our Privacy Policy and our Cookies Policy.
We may disclose information you provide us if we are required to do so:
- by law or by a court of law or competent governmental or regulatory authorities;
- to protect your health;
- to protect the health of others.
12) Data Protection
We will only use personal information for the purposes of providing the Services to you and in accordance with the aplicable data protection legislation and our Privacy Policy and our Cookies Policy.
13) Third party rights
These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract between we and you for the supply of the Services.
14) Severance
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these terms and conditions.
15) Governing law and Jurisdiction
These terms and conditions, the contract between we and you for the supply of the Services and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these or their subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract or its subject matter or formation.
©CoachedByGLJ